Aug 182017
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Deming’s 14 Points on Total Quality Management – TQM

  • “There is nothing so useless as doing efficiently that which should not be done at all.” ~Peter Drucker
  • “It is not necessary to change. Survival is not mandatory.” ~W. Edwards Deming
  • “There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” ~Colin Powell
  • “Learning is not compulsory… neither is survival.” ~W. Edwards Deming
  • “Quality management is needed because nothing is simple anymore, if indeed it ever was.” ~Phil Crosby
  • “Quality is everyone’s responsibility.” ~W. Edwards Deming
  • “Excellent firms don’t believe in excellence – only in constant improvement and constant change.” ~Tom Peters
  • “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” ~W. Edwards Deming

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