Need Sales and Customer Service Training? Try these resources.

This section, customer service training, needs a great deal of work. Many supply chain models leave out the sales channel. The main focus here are on the major retailers such as Amazon, Walmart, Alibaba and IKEA. This section will be expanding further. Understanding and being able to forecast sales will greatly help a company reduce costs throughout the supply chain.

Amazon

IKEA

Walmart

Customer Service Training Quotes

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” ~Henry Ford
“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” ~Peter Drucker
A brand is no longer what we tell the customer it is – it is what customers tell each other it is.” ~Scott Cook
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” ~Richard Branson
“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” ~Jeff Bezos
“The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” ~Jenny McKenzie
“Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.” ~Bill Gates
“People will soon forget what you said. They will NEVER forget how you made them feel.” ~Dr. Maya Angelou
“There is place in the world for any business that takes care of its customers – after the sale.” ~Harvey MacKay
“Make a customer, not a sale.” ~Katherine Barchetti
“Customer experience is the next competitive battleground. It’s where business is going to be won or lost.” ~Tom Knighton
“Ask your customers to be part of the solution, and don’t view them as part of the problem.” ~Alan Weiss

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