Jun 242017
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Continuous improvement in order to reach superior quality should be the goal of every company.  Quality helps to lower cost and is one of the primary factors in the purchase making decision.  The level of quality also distinguishes a company’s product/service.  A high quality product can command a high price where a low quality product will have a less expensive price tag.

Quality in manufacturing is generally measured by the number of defects compared to the output.  When there is a defect in a product there are many costs that come with it including: rework, waste, labor usage, late deliveries and poor customer service.

Quality of the product is located in the:

  • Product design

  • Process design

  • Labor (how skilled are the workers)

  • Direct Material

  • Equipment

  • Number of inspection points

Costs associated with poor quality:

  • Decreased sales

  • Bad reputation

  • Waste

  • Rework

  • Late Deliveries

  • Poor customer service

  • Labor usage

There are three gurus of quality that will most likely be mentioned during quality discussions.  They include Dr. Edward Deming, Dr. Joseph Juran and Philip Crosby.

Quality Management Training

Deming, Juran and Crosby Quality Philosophies.

Deming’s 14 Points on Total Quality Management – TQM.

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